Return & Refund Policy

Return & Refund Policy

We want you to have a great experience with every i-Cool purchase.

Because perfumes and personal-use products are sensitive products, returns are subject to the conditions mentioned below.

Return Eligibility

A return may be accepted when:

• The product received is damaged.
• The product received is defective.
• The wrong product has been delivered.
• The package is materially different from what was ordered.

Products must generally be unused, unopened and in their original packaging, wherever applicable.

Non-Returnable Situations

Returns may not be accepted for:

• Products that have been opened or used.
• Products damaged after delivery due to customer handling.
• Products without original packaging.
• Change-of-mind requests, where applicable.
• Products returned without prior approval.

How to Request a Return

Contact our Customer Care team within [X days] of delivery.

Please provide:

• Order ID
• Product details
• Reason for return
• Clear photographs/video of the product and packaging

Our team will review the request and guide you through the next steps.

Refunds

Once an approved return is received and inspected, the refund will be processed according to the applicable payment method and refund timelines.